Frequently Asked Questions
General Questions
No appointment necessary! We happily assist both walk-ins and those with appointments. However, we recommend appointments for larger projects like home renovations or new builds.
Absolutely! We provide a 100% price match guarantee for items from our vendors, as long as they match the exact product code and are priced in Canadian currency.
Yes, we do offer trade discounts. Learn more on our Trades Program page.
Unfortunately, we do not offer lighting installations, but we have a few electricians we can recommend! Contact us
There may be a consultation fee based on your project size, but will be used towards your order if you decide to purchase lighting from us. Find details about our consultations on our Consultations page.
Prepare for your consultation by gathering inspiration photos, bringing paint samples, hardware finishes, or sharing your furnishing and décor ideas. Providing a layout of your space with proper dimensions is also helpful. For more details, visit our Consultations page.
We accept Visa, MasterCard, American Express, Debit, and Cash as payment methods. For online purchases, we currently accept Visa, MasterCard, and American Express.
Ordering Questions
Your Lighting Specialist will provide an estimated arrival time frame for your order. If any delays occur, they will keep you informed.
If you need to modify your order, reach out to your Lighting Specialist as soon as possible. Please note that restocking fees may apply for non-stock items that have already been processed. For additional details, visit our Return Policy page.
Contact your Lighting Specialist to let them know you are ready to proceed with ordering.
Shipping and Return Questions
Shipping times may vary based on product availability. For items in-stock, expect faster processing and delivery. Products that require ordering usually take 1-4 weeks after processing. For a comprehensive overview, please visit our Shipping Policy page.
Products can be returned within 90 days after purchase. Please see our Return Policy page for more information.
Unfortunately, once wires have been cut, the product cannot be returned. Please see our Return Policy page for more information.
Warranty Questions
Our products come with a 1-year manufacturer’s warranty starting from the purchase date. LED bulbs have a 3-year manufacturer’s limited warranty, while LED fixtures are covered by a 5-year manufacturer’s limited warranty. Further details can be found on our Warranty Policy page.
Online Order Questions
Our website displays prices in Canadian dollars (CAD).
We ship throughout Canada. For more details, please refer to our Shipping Policy page.
Yes, we provide free standard shipping on orders over $199. Find more information on our Shipping Policy page.
Unfortunately, at this time we are not able to ship to PO Boxes.
To initiate a return, please contact [email protected] for approval and detailed instructions.
If you prefer in-store pickup for your online order, contact [email protected] to check if arrangements can be made.
We do ship to northern provinces, with a flat-rate shipping cost of $150 for orders to Yukon Territory, Nunavut, Northwest Territories, and Newfoundland.
If you’re searching for a specific item on our website and need assistance, please contact [email protected].
Ensure that your billing address matches your bank’s records, and if you encounter issues, reach out to [email protected] for assistance.
Please contact [email protected] as soon as possible. You have 14 days to report your damaged product.
Contact [email protected] as soon as possible to inquire about order adjustments. Once an order is processed, modifications may not be possible.
Contact [email protected] as soon as possible to inquire about order adjustments. Once an order is processed, you may be subject to a re-stocking fee of up to 50% if you decide to cancel your order.
Contact [email protected] for updates on your order.
