Return Policy


Robinson Lighting strives to provide customers with the best customer experience in store, and online, and works to provide a hassle-free return policy.

Products may be returned under the following conditions:

  • Within 90 days from purchase
  • Not installed (no cut wires)
  • Original packaging
  • Resalable condition / no missing parts

Returns must be approved and may be subject to a restocking fee, up to 50%. We cannot accept returns on products marked ‘Final Sale.’ Custom orders are considered Final Sale and are non-refundable.

Returning Online Orders

If your return satisfies the above requirements, please email [email protected] to obtain approval for return. You can return items in store to our Winnipeg, Kelowna, or Salmon Arm showroom, or ship return, however shipping costs must be covered by customer and a tracking number must be provided to [email protected]. The customer is responsible for the returned merchandise until it is received by our warehouse staff.

Once a return is reviewed and approved, a refund will be issued at the original price.

Defective / Damaged Product

Items received as damaged or defective, along with other discrepancies, such as missing parts, must be reported to [email protected] or any of the branches within 14 days after purchase.

Many of our vendors have help phone lines you can call where they will help troubleshoot any issues you are facing and determine if the product should be replaced. Each branch can test the product in-store as well if needed.

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Sherrie Luchuck

ALA Certified Lighting Specialist
9+ Years of Experience
Bachelor of Human Ecology
Major in Clothing and Textiles

What Clients Have To Say About Sherrie:


“Sherrie Salnikowski gave us great service with great suggestions to make things look amazing while remaining sensitive to our budget. Don’t often send these in but great service should be commended.” -Rick S.


“Thanks Sherrie – that was very easy shopping! I have always raved about the great service we have had from Robinson Lighting – when we were doing our major renovation we couldn’t have asked for anything better.”


“Sweet, patient, and helpful!” -Anonymous